A word from our Chair

As shown in a survey by Age UK, older people fear losing their independence more than dying. That’s why Hoxton Health offers a range of services, classes, groups and treatments to help older people make the most of their independence by being healthier and motivated to live and stay engaged and active within their community for as long as possible. 

There’s an element of social justice in the work we do, too, because Hackney, where we work and where most of our service users come from, is one of the most deprived boroughs in the UK. That means, not only that people don’t have money to splash around, but that their health and life outcomes are worse than if they lived somewhere more affluent. That’s why we structure our fees to ensure that people can use our services when they need to and not just when they have saved enough money.

Hoxton Health opened its doors 33 years ago. Up until March 2020 we offered a range of exercise classes for older people, mindfulness, acupuncture, aromatherapy, craniosacral therapy, foot health, herbal medicine, homeopathy, massage, osteopathy, reflexology and shiatsu massage. Then the Covid-19 lockdown started and we had to suspend our services. We are currently waiting for modifications to our clinic in St Leonard’s Hospital before we can start our services again. In the meantime, we are offering a range of home visits and online ‘drop-in’ coffee mornings via Zoom.

We started looking at our offer at the beginning of this year and, working with consultants, to review what we do and look at what is needed to help improve the health and wellbeing of older people in Hackney.

We work in partnership with local people developing and offering services that they say they want. We recruit the best practitioners, leaders and teachers we can and raise the money to make it affordable. We specialise in offering people what isn’t available through the NHS, looking for ways to combat pain, loneliness and age-related disability.

Like most small charities, we have to be inventive. We like people with ideas and flexibility. If this sounds like you, take a look at the job description and person spec.

To apply for the post of Manager, please send your CV and a letter outlining how you meet the person spec and why you want the position. The closing date is 27 September 2020. Interviews will be in week beginning 5 October 2020.

Susan Chambers

Job Description

Job Title   Manager

Location St Leonards Hospital, Hoxton, London

Reports to Chair of the Management Committee

Salary £42,000 plus pension contribution

Hours 21 pw salary pro rata

Job Summary:  The manager is responsible for all aspects of the running and development of the organisation, including finance and fundraising, staff management, monitoring and evaluation, volunteer recruitment, development of new projects and partnerships with other agencies.

A  Finance and Fundraising:

1. Preparation of all submissions, applications and reports for grants and other funding from  statutory, voluntary, charitable and trust organisations.  

2. Negotiating with statutory and voluntary bodies as appropriate on service agreements and other funding, including regular meetings with commissioners.

3. Working closely with the management committee in the preparation of budgets.

4. Ensuring the day-to-day management and processing of invoices, payments and salaries and updates to the accounting package.

5. Managing individual project budgets.

B  Monitoring, Evaluation and Reports

1. Ensuring that effective records are kept at all times for monitoring and evaluation purposes.

2. Producing monitoring and evaluation reports as required by funders, on time and on target.

C  Development, Outreach and Partnership Working

To promote the aims of HH through:

1. Arranging the representation of HH at local community and health promotion events.

2. Working with community groups, medical education groups and other health professionals through outreach work.

3. Ensuring in the preparation and distribution of leaflets and publicity, dealing with enquiries from the press and undertaking public speaking. 

4. Leading in the facilitation of research work which will be carried out at HH.

5. Attending community and voluntary sector meetings and any other relevant meetings with partner agencies.

D  Governance

1. Attending all meetings of the management committee and ensuring that accurate records are kept of proceedings and decisions made at such meetings.

2. Having a good understanding of charity law and company law and other legislation related to the services and policies of HH, as a registered charity and a company limited by guarantee.

3. Providing reports every 6 weeks, and other relevant information to the management committee regarding performance indicators, income streams and up-to-date financial statements. 

4. Consulting with and advising the management committee on any changes which it may propose to make which may affect the policies and funding of HH.

5. Preparing the Annual Report, convening the Annual General Meeting, assisting in the recruitment of new members for the management committee, processing the nomination of members for election and arranging induction and training sessions for members of the management committee.

E  Working Standards and Policies

1. Being responsible for the day-to-day arrangements of the centre and ensuring that practitioner equipment is properly maintained and supplies are available.

2. Ensuring that IT and telecoms are properly functional.

3. Ensuring the organisation’s compliance with external policies by ensuring that internal policies and procedures, including DBR staff checks, risk assessment, health and safety, HR, finance, HR and other regulatory frameworks.

4. Ensuring adequate insurance cover for public liability, property and services.

F  Personnel

1. Being responsible for recruitment, induction of new personnel and disciplinary and grievance procedures.

2. Overseeing the work of reception staff and volunteers and ensuring cover at all times.

3. Meeting practitioners every 3 months to share information and for continual evaluation of the needs of the centre, working systems and service provision.

5. Arranging any training deemed necessary by the management committee or through training needs analysis.

6. Facilitating communication between practitioners and management committee.

7. Being responsible for guiding the work of the Volunteer Coordinator and the Clinical Supervisors, ensuring the best outcome for volunteers and service users.

G  Equal Opportunities

In order that Hoxton Health gives and gets the most from our community, ensuring it has a diverse staff, volunteer and service user group and complies with Equal Opportunities and anti discrimination legislation and that policies are implemented for staff and volunteers, service users and management committee. 

H  Other general responsibilities

 Any other reasonable duties which may arise in the course of a day’s work, or, as requested by the management committee.

Person specification


The successful applicant will have the following experience and skills:

Ability to form excellent relationships with a range of people, including people in grass-roots organisations

Understanding of non-pharmaceutical alternatives for improving the lives and health of older people.

An understanding of the health inequalities affecting older people and others in our community.

An understanding of inequalities and how they particularly affect older people and those in our community.

An understanding of the obstacles people experience to improve their health and well being.

Ability to make objective judgements against criteria.

Experience of analysing budgets, business plans and accounts

Experience of servicing a Board or Management Committee.

Successful fundraising history.

Experience of delivering services to improve health and wellbeing.

Experience of managing a small team.

Excellent customer care.

IT skills, specifically Word and Excel

An understanding of the voluntary and/or statutory sector in East London

Core competencies

Communication – interacting well verbally and in writing with service users, colleagues and wider stakeholders

People skills – working as part of a team, anticipating colleague requirements

Reasoning and judgement – making the right decisions, analysing and solving problems, using initiative appropriately

Personal effectiveness – planning work, prioritising tasks, being flexible, meeting deadlines, providing quality work, being enthusiastic

Learning – continuously improving, adapting to new ideas, being self- motivated

Terms and Conditions

Permanent contract

21 hours a week

Annual leave entitlement: 25 days per year plus bank holidays (pro rata)

£42,000 per year (pro rata)

Location: Currently Nuttall Street, London N1 5LZ



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